City Utilites
At the City of Roberts, we are committed to providing safe, high quality utility services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
Feel free to contact our office if you have any questions or need assistance with any matters related to the utilities we provide.
For UTILITY EMERGENCIES CALL 208-656-5192 AND LEAVE A MESSAGE.
New Residents--Come into City Hall to open your utilities account. A valid state issue ID is required.
Moving?
To avoid being billed for services you are not using. Please submit a written request to discontinue services to City Hall. Please include you account number and stop date.
Listed below, you will find the City of Roberts current utility rates and policies. If you do not find the information you are looking for, please contact our office.
| Base Rates per month: Beginning October 1, 2024 |
|
| Base Rates per month: Beginning October 1, 2025 |
|
Important Information:
- Bills are due on the last day of the billing month. Beginning in April 2025, the due date will the the 25th of each month.
- Property owners are responsible for all utility bills.
Delinquent Accounts:
- Delinquent Accounts: Accounts are considered delinquent if the balance is not paid by the due date.
- Late Fee: A late fee of $30.00 will applied to all accounts that are 10 days delinquent.
- Turn-off Notices: Notices may be sent for accounts 15 delinquent.
- Service Turn-off: Services involuntarily discontinued for non-payment:
- Water will be shut off
- Garbage cans will be removed from the property.
- Turn-on Requirements: For restoration of services after involuntary disconcontinuance for nonpayment:
- Current and past due charges
- Restoration service fee
- Deposit Beginning Oct 1, 2024: water base+5000 gallons+sewer base rate+(15.45x# of garbage totes)=Deposit
Fees Schedule:
| Late Fee | $30.00 |
| Restoration Fee | $50.00 |
| Deposit for Involuntary Disconnection | Water & Sewer base rate+5000 gal water+number of garbage totes at the last updated utility application |
| Voluntary Discontinuance | $50.00 |
For UTILITY EMERGENCIES call 208-656-5192 and leave a message.
Related Documents
Frequently Asked Questions
How do I start utility service?
Visit City Hall to start utitilty services.
What payment options are available?
Payments can be made in person, by drop box, by mail, autopay, or online. Full list of options
When are utility bills due?
Bills are due on the 25th of each month.
What if I have a utility emergency after City Hall hours?
For urgetn utility issues (such as water main breaks or sewer backups) outside regular business hours, please call our emergency utility number 208-656-5192.
How can I protect my pipes in the winter?
Drip faucets overnight, disconnect hoses, and cover outdoor faucets. Click for more tips.
What is the irrigation schedule?
If your address is an even-numbered house, water your lawn on Tuesday, Thursday, and Saturday. If your address is an odd-numbered house, water your lawn on Monday, Wednesday, and Friday.
To prevent water evaporation watering is prohibited between 10am-6pm.
Are there any exclusions to the Even/Odd water Schedule
Exclusions:
L. Sprinkling or watering by commercial nurseries on their own sites.
2. Sprinkling or watering by the City or its contractors on public parks and rights of way.
3. The use of water conservation irrigation devices, such as drip or bubbler style irrigation systems that minimize water evaporation losses.
I am having trouble registering for portal who should I contact?
For portal realted questions, please call 1-855-327-6860 for a live support member.