FAQ

During what hours is City Hall open?

Monday - Thursday 9:00am - 4pm

Closed Friday, Saturday & Sunday 

What are the Library Hours?

Tuesday  2pm - 6pm

Wednesday & Thursday 1pm - 5pm

Friday 11am - 3pm

Closed Monday, Saturday & Sunday

When is trash picked up?

Thursdays. Please have your garbage tote set out by 7am.

Where do I apply for a dog tag?

Forms are available at City Hall. Cats do not require a license.

What internet providers are available?

While you can't set up internet through our website, we list local internet service providers with contact details and links for easy access.

How do I set up electricity service?

Electric service is not managed by the city. We provide links and contact info for local electric providers so you can contact them directly to set up service.

Where is the local post office and what are the hours?

We’ve included a link to the Post Office section where you can find location details, hours, and available services.

Who can set up city utilities?

Only the property owner may set up city utilities (water, sewer, and garbage). If you are a renter, your landlord must handle this process.

What do I need to bring to setup my city utilities?

You must bring a valid state-issued ID that reflects your current information.

Can I set up my city utilities online or by phone?

No. Utility service setup must be completed in person at City Hall.

How do I set up city utilities (water, sewer, garbage)?

To set up city utilities, you must visit City Hall in person, be the property owner, and bring a valid state-issued ID. Utility accounts cannot be opened by renters.

What resources are available for pet owners?

Check out the Animals section of our site for information on:

• Pet licensing

• Local animal ordinances

Where can I find local businesses and services?

Visit our Local Businesses section for a list of restaurants, shops, and service providers in the area. It's a great way to support the local economy and discover what’s nearby.

Is there a library in town?

Yes! The Roberts City Library is a great community resource offering:

• Free internet access

• Story time for children

• Audiobooks through the Libby app We encourage you to stop by and explore everything it has to offer.

Where can I find information about local schools?

Visit the Schools section of our website for information on local public and private education options.

Can I get home phone service locally?

Yes. We've included a link to the local phone provider to help you set up landline phone service.

Can I contact City Hall by phone or email?

Yes! You can reach us at:
Phone: 208-228-3220
Email: [email protected]

What if I have a utility emergency after hours?

For urgent utility issues (such as water main breaks or sewer backups) outside regular business hours, please call our 24-hour emergency utility number: 208-656-5192

Is there a way to report an issue online?

Yes! Visit our homepage and click the "Report a Problem" button to notify us of non-emergency issues such as potholes, streetlight outages, or public facility concerns.

What are City Hall’s hours of operation?

City Hall is open:
Monday through Thursday
9 am – 4 pm
Closed on weekends and official holidays.

Where is City Hall located?

City Hall is located at:
647 N 2872 E
Roberts, Idaho 83444

What is this new payment portal - Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://robertsidaho.payacp.com/home

Where can I learn more about Paya?

Simply visit www.paya.com to learn more about our new vendor!

Does it cost anything to sign up for online bill payment?

It's free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.

If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?

Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above).  Or, you can call the Paya Portal Support Center at (855) 327-6860 and they can assist you.

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees that will be assessed, which are lower than our previous payment portal. Those fees are: 3.50% for credit card transactions with a $2.50 minimum fee and a flat fee of $1.95 for ACH transactions. These fees also apply to any auto-payments that are made. Please note: there is no additional fee assessed if you call the Paya Support Center.

What payment methods can I use?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.

What information is available in the Portal?

Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.

I signed up for autowithdrawal but my payment hasn't come out of my account?

For portal realted questions, please call 1-855-327-6860 for a live support member.

Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.  AND – if you enroll in Text N Pay, you can make a payment right through your cell phone!

What payment options do I have?

We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-5pm Central, Monday through Friday.

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.

I am having trouble registering for portal who should I contact?

For portal realted questions, please call 1-855-327-6860 for a live support member.

Is my information safe?

Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions). What is PCI Compliance?  Click here to read more.